Paw and Cradle ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and your rights. By using our store you agree to this policy.
Who we are. Paw and Cradle, Ontario, Canada. Contact: support@pawandcradle.com.
Information we collect. Order information (name, billing and shipping address, email, phone, order details); account information if you create an account; payment information processed securely by our payment provider (we do not store full card numbers); and device and usage data such as IP address, browser, pages viewed, and cookies.
How we use your information. To process and fulfill orders, communicate with you about orders and support, prevent fraud, improve our store, and — with your consent — send marketing emails you can unsubscribe from at any time.
How we share your information. Only as needed to run the store: with Shopify (our store platform), our payment processor, our order-fulfillment and shipping partners (so your order can be shipped to you), and analytics providers. We do not sell your personal information.
Cookies. We use cookies to operate the store, remember your cart, and understand site usage. You can disable cookies in your browser, though some features may not work.
Data retention. We keep order information as long as needed to fulfill orders and meet legal, accounting, and reporting requirements.
Your rights. Depending on where you live (including under Canada's PIPEDA, the EU GDPR, and California's CCPA), you may have the right to access, correct, delete, or port your personal data, and to withdraw consent. To exercise these rights, email support@pawandcradle.com.
International transfers. As we ship internationally and use service providers in other countries, your information may be processed outside your country, including in Canada and the United States.
Children. Our store is intended for parents and adults; it is not directed to children under 16, and we do not knowingly collect their data.
Changes. We may update this policy from time to time. The latest version will always be posted on this page.
Questions? Contact support@pawandcradle.com.